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Refund Policy

At Jazzy Mobiles we want each customer to be satisfied with their purchase. We advise you to read our Refund Policy before making a purchase from us. This will make you aware policy on refunds. We understand that sometimes things can go wrong, and we want to ensure that our customers are satisfied with their experience with us. Therefore, we have created a refund policy that outlines our procedures for handling refunds.

Refund Policy

  • If you are not completely satisfied with the services provided by Jazzy Mobiles, you may request a refund within 7 days of the repair or service.
  • Jazzy Mobiles will refund the cost of the repair or service if we are unable to repair the device or if the repair was not successful.
  • Refunds will only be issued to the original payment method used to pay for the service.

Refund Process

Step 1 – To request a refund, please contact Jazzy Mobiles via phone or email, and provide your order number and the reason for your refund request.

Step 2 – Jazzy Mobiles will review your refund request and may request additional information, such as photos or videos of the device, to assess the issue.

Step 3 – If the refund is approved, Jazzy Mobiles will initiate the refund process within 5 business days.

Step 4 – Refunds may take up to 14 business days to be processed and reflected in your account.

Exceptions

  • Jazzy Mobiles reserves the right to refuse a refund request if the device has been tampered with or repaired by a third party.
  • Refunds will not be issued if the device has been damaged or altered after the repair or service by Jazzy Mobiles.
  • Jazzy Mobiles will not refund any additional costs associated with the repair or service, such as shipping fees or diagnostic fees.
  • Jazzy Mobiles will not refund any payments made for accessories or parts that were purchased separately from the repair or service.

Jazzy Mobiles reserves the right to amend this refund policy at any time without prior notice. If you have any questions or concerns about our refund policy, please do not hesitate to contact us.