Last updated: 24 August 2026

Jazzy Mobiles (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website (www.jazzymobiles.com.au), contact us, or use our repair services at our Cheltenham or Deer Park locations.

1. Information We Collect

We may collect the following types of personal information:

• Contact details — such as your name, phone number, email address, and postal address, when you book a repair, make an enquiry, or contact us through our website, phone, or in-store.
• Device information — such as the make, model, serial number/IMEI, and fault description of the device you bring in for repair.
• Payment information — such as billing details processed through our point-of-sale or online payment provider. We do not store full credit card details on our own systems.
• Website usage data — such as your IP address, browser type, pages visited, and referring website, collected automatically through cookies and similar technologies when you visit our website.

2. How We Collect Information

We collect personal information directly from you when you:

• Book a repair or make an enquiry in-store, by phone, or online;
• Fill out a contact or quote request form on our website;
• Interact with our website (via cookies and analytics tools); or
• Respond to our advertising, including Google Ads.

3. How We Use Your Information

We use the personal information we collect to:

• Provide repair, diagnostic, and quoting services;
• Communicate with you about your repair, booking, or enquiry;
• Process payments and issue receipts or invoices;
• Manage warranty claims and refund requests;
• Improve our website, services, and customer experience;
• Comply with our legal and regulatory obligations; and
• Measure and improve the performance of our advertising, including Google Ads campaigns.

4. Cookies and Online Advertising

Our website uses cookies and similar tracking technologies, including Google Ads and Google Analytics, to understand how visitors use our site and to measure the effectiveness of our advertising. These tools may use cookies to serve ads based on your prior visits to our website (remarketing). You can control or disable cookies through your browser settings, and you can opt out of personalised advertising through Google’s Ads Settings at adssettings.google.com.

5. Disclosure of Information

We do not sell or rent your personal information. We may disclose your information to:

• Third-party service providers who assist us in operating our business (e.g. payment processors, IT and website service providers, parts suppliers);
• Google, for the purposes of website analytics and advertising measurement; and
• Government or regulatory bodies, where required by law.

Any third party we share information with is required to handle it securely and only for the purpose for which it was disclosed.

6. Data Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes physical, electronic, and administrative security measures appropriate to the sensitivity of the information.

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law (for example, for warranty and taxation purposes).

7. Access and Correction

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond to your request within a reasonable timeframe.

8. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below. We will investigate and respond to your complaint. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised “Last updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Jazzy Mobiles
Email: info@jazzymobiles.com.au
Phone (Cheltenham): 03 8351 5319
Phone (Deer Park): 03 9969 2490
Website: www.jazzymobiles.com.au